ChatBot logo

ChatBot’s path to 2600+ customers and $300,000 in monthly recurring revenue

A SaaS chatbot platform that started as a hackathon project.

www.chatbot.com

Our contribution to ChatBot

Knowledge

Technology

Rebranding

Distribution channels

Domain purchase

Office space

Darek Zabrzeński, ChatBot CEO

 Darek Zabrzeński 


 Head of ChatBot 
ChatBot logo

the inspiration

What was the problem that you wanted to solve with your business idea?

​​We wanted to make a tool that automates business communication and is simple to use. It’s easy to create a chatbot dedicated to a specific company and built by a group of specialists. It’s a lot more challenging to develop a universal and easy-to-use tool so that anyone without technical knowledge can create a chatbot and benefit from it.

Another challenge lies in explaining and translating the technical aspects into the interface so that it’s understandable for everyone.

2600+

customers

$110.5

average revenue per user

$300,000

monthly recurring revenue

the opportunity

What were the biggest challenges, and how did they influence your decision to work with LiveChat?

Initially, the biggest challenge was LiveChat being a single-product company. While it feels natural that we build and offer more products these days, few people believed or were aware that we would never again be a company offering only LiveChat.

Defining the target audience for our product wasn’t easy either. The chatbot and AI industries often imply that they’re aimed at big businesses — those in significant need of automation that will save a ton of work. The truth is, ChatBot is dedicated to every segment of small and medium businesses (SMBs).

Both small businesses that can’t afford to work 24/7 and enterprises with concrete automation requirements use ChatBot daily. To add to that, government institutions use our software more often, and they implement ChatBot entirely on their own.

Both small businesses that can’t afford to work 24/7 and enterprises with concrete automation requirements use ChatBot daily. To add to that, government institutions use our software more often, and they implement ChatBot entirely on their own.
Darek Zabrzeński photo Darek Zabrzeński, ChatBot CEO

the process

​​How has LiveChat helped you grow your business?

LiveChat’s size helps with the decision-making but also in scaling our startup. We never wanted LiveChat to be the driving force behind our product, but it undoubtedly helped in the early stage of our product development.

The massive experience of the people developing the LiveChat product was a great motivator when ChatBot was just starting and developing further. LiveChat also provided us with the means that enabled us to build ChatBot, including the money, office space, and equipment.

the outcome

​​What have been the results of working with LiveChat so far?

The numbers speak for themselves — after five years since the product launch, we have over 2600 customers and the number is continuously growing. They bring almost $300,000 in monthly recurring revenue (MRR), and the average revenue per user (ARPU) reached $110.5 at the end of September 2022.

Another significant aspect is that we still work together and that ChatBot is a part of the LiveChat product group. We’re developing our product with a shared vision and mission, and — after so many years — we feel more motivated than we did during ChatBot’s first days.

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